Walgreens Overcharges

By | Wednesday, March 17, 2004 at 5:23 pm

Walgreens recently paid the state over $22,000 to settle accusations that checkout scanner errors overcharged customers, state officials said. Half of the 28 Walgreens stores tested by state agents failed the state standards, which require an error rate of 2% or less. The Walgreens stores tested had an overall error rate of 5.5%. They said the average overcharge was $2.40 and the average undercharge was $1.28. State law requires stores to issue refunds for overcharges.

So my question is, “Does the state law require stores to issue refunds for overcharges when the CUSTOMER catches them, or ALL the time?” There’s no way it can be all the time though, since cash-paying customers don’t leave a paper trail. So overcharges found after the customer leaves the store go unclaimed, obviously. And I highly doubt anyone follows up on the other paper-trail-generating credit card and check users when an overcharge is made either.

But I do find it very enlightening that even an error rate of 2% is ACCEPTABLE! Why should ANY overcharge be acceptable?!?! So if I spend $100 in a Walgreens–or any other Wisconsin store for that matter–and they charge me $102, that’s just fine with the state. It’s ok to rip me off “a little” I guess. Well, fine. Then I guess I can fudge my tax return by 2% too then, right? Good! Because I owe the state quite a bit this year, that’ll help me out a lot!