Well, I pre-ordered my new phone today. It’s a killer. Should be pretty sweet. Now I just have to wait two weeks for it. Verizon always seems to have issues with taking orders. You would think by now they’d have the entire process down and working really great, but it’s quite the opposite. Nothing but problems using their website, blank pages when it should be displaying critical information I need, and just a lot of frustration with most functions not working right in ANY browser.

That’s not all though. I always end up using the chat function on their website to have a real person prepare my order as I type everything out that I want, word by word. The chat function works great–it’s about the only thing on their site that does work properly. But in the end I STILL have problems with the process AFTER I place my order. My order always somehow gets flagged, put on hold and sent to fraud prevention. Then I have to call a special number with 24 hours to avoid having my order completely cancelled. And doing THAT is a challenge all its own. I think I had to call Fraud Prevention 7 times today because I would answer all of the challenges (Name, PIN #, Phone #, and all the proper buttons to get me to the “Order placed on hold, need to release it” people, I’d get hold music for a bit, then it would ring once or twice, then disconnect completely. So I’d have to try all over from the beginning again. And again.

Finally I was able to actually get to a human, explain my issue, and she asked me more questions, then sent me a text and a a phone call to make sure I have the actual phone with that phone number, then she finally released my order for processing. Wow. I just wonder if everyone else has to go through all of this. And it’s every single time I upgrade with Verizon. I really like their service and plans, they just need to work out their website and fraud prevention processes. Sheesh.

Here’s the specs. Mine’s the one on the right (the 512GB version):

Note 20 and Note 20 Ultra specs

GALAXY NOTE 20 VS. NOTE 20 ULTRA

	Samsung Galaxy Note 20	Samsung Galaxy Note 20 Ultra
Display size, resolution	6.7 inches; 2,400×1,080 pixels	6.9 inches; 3,088×1,440 pixels
Pixel density	393 ppi	496 ppi
Dimensions (Inches)	6.36×2.96×0.33 in	6.49×3.04×0.31 in
Dimensions (Millimeters)	161.6×75.2×8.3 mm	164.8×77.2×8.1mm
Weight (Ounces, Grams)	6.84 oz, 194g	7.33 oz, 208g
Mobile software	Android 10	Android 10
Camera	12-megapixel (ultra-wide), 12-megapixel (wide-angle), 64-megapixel (telephoto)	12-megapixel (ultra-wide), 108-megapixel (wide-angle), 12-megapixel (telephoto)
Front-facing camera	10-megapixel	10-megapixel
Video capture	8K	8K
Processor	Snapdragon 865 Plus	Snapdragon 865 Plus
Storage	128GB	128GB, 512GB
RAM	8GB	12GB
Expandable storage	No	Up to 1TB
Battery	4,300 mAh	4,500 mAh
Fingerprint sensor	In-screen	In-screen
Connector	USB-C	USB-C
Headphone jack	No	No
Special features	S Pen stylus; 5G connectivity; Wireless PowerShare; water resistant (IP68)	5x optical zoom, UWB sharing, S Pen stylus; 5G connectivity; Wireless PowerShare; water resistant (IP68)
Price off-contract (USD)	$1,000	$1,300 (128GB); $1,450 (512GB)
Price (GBP)	£849	£1,179
Price (AUD)	Converted from GBP: AU$1,545	Converted: AU$2,145